PASSES
Passes on sale now! Flexible payment plans available at checkout.
Hotel & Pass Packages are on sale now.
PASS TYPES
General Admission
Includes one (1) General Admission (GA) pass good for entry to the festival plus the following amenities:
- Access to all GA areas including restrooms, food and beverage vendors
- Access to GA viewing areas at all stages.
*Quantities limited while supplies last
*No difference in passes other than price
Rules & Restrictions
There is a 8 ticket limit for this event. Any orders that exceed the limit are subject to cancellation without notice.
VIP
Includes one (1) VIP pass good for entry to the festival, plus the following amenities:
- Access to the VIP area featuring dedicated restrooms and exclusive food & beverage vendors
- VIP viewing area at Pier Stage and Crane Stage
- Access to dedicated VIP festival merchandise tent and dedicated lane at GA festival merchandise tent
- Dedicated VIP entry lanes into the festival
- Access to all GA areas and amenities
*Quantities limited while supplies last
*No difference in passes other than price
Rules & Restrictions
There is a 8 ticket limit for this event. Any orders that exceed the limit are subject to cancellation without notice.
Lockers
Keep yourself light on your feet by using one of our lockers to stow your personal items.
- Our lockers can charge any of your devices throughout the duration of your locker rental.
- We provide safe, secure, and easy storage with all-day access so you can come and go to your locker at any time! You will have unlimited access to your locker.
- When you reserve a locker online, you will receive an email 24 hours before the fest containing your locker location, locker number, and lock combination so you can simply find and use your locker.
- Any prohibited items will not be allowed.
- Lockers will be available for rent starting Monday, May 22 at 10am. Quantities limited while supplies last.
PASS INFORMATION
- You will receive AXS Mobile ID digital passes within 10 minutes after you complete your purchase. Please note, your passes will be scanned from the Portola Festival App or AXS App at the entrance gate per day.
- Download your Portola Festival App or AXS App ahead of time. You may have difficulty downloading if you wait until you arrive.
- If your party is arriving separately, you may transfer individual tickets through your AXS account – instructions can be found HERE. The recipient will receive an email with a link to accept their transferred tickets and, if they haven’t already, instructions to download the AXS App. For security purposes your AXS Mobile ID refreshes every 60 seconds to a new QR code so any screenshots or printed versions will not be valid.
ORDER INFORMATION
- There is an 8 pass limit per household.
- All sales are final.
- No refunds, cancellations or exchanges.
- No re-entry.
- The name on the original order cannot be changed.
- New for 2023: Our ticketing platform is powered by AXS. Create an AXS Portola Fan account or update your current AXS information here.
- There are minimum browser requirements to place an order online. Make sure you have the most updated version.
- Do not buy passes from a 3rd party/scalper. We won’t service, authenticate or support passes purchased from a 3rd party/scalper. We do not assist in any 3rd party transactions. Receipts/Order Confirmations can be faked/forged. Don’t be fooled.
- For order questions/help, please contact AXS order support.
- By purchasing passes, you agree to all Terms of Sale, Terms of Use and Wristband Terms of Use.
- Please visit our ADA page for ADA information.
PAYMENT PLANS
FLEXIBLE PAYMENT PLANS AVAILABLE
Need a little more time to pay for your passes? Choose Klarna at checkout to explore payment schedules & pay for your order over time.
Klarna Payment Plan
- Easy autopay payment schedules to choose from
- Split your purchase into installments and pay over time
- Available now
What is Klarna?
Klarna provides flexible online payment options for ticket purchasers through Klarna Financing. Payment plans allow you to purchase your ticket now, and pay for it over time. Learn more at Klarna.com
If you meet the requirements below and your cart’s eligible, you can select Klarna at checkout. To sign up, you’ll need:
- A U.S.-issued debit or credit card,
- To be 18 years of age or over,
- A SMS-capable phone number and
- A U.S. residential address.
You can opt to pay with Klarna by following these steps:
- Add item(s) to your cart and head to the checkout. Only the total purchase amounts that qualify will be offered the option to pay using Klarna.
- View and select your preferred Klarna payment option.
- Select Klarna at the checkout to pay for your purchase.
- You can manage your orders and payments in the Klarna app.
