AXS ORDER SUPPORT
https://support.axs.com/hc/en-us
Hours:
Mon - Fri 8am-10pm
Sat - Sun 12pm-10pm CST
Please include your order number in your correspondence.
Live chat available.
Login to your FanAccount here.
ACCESSIBILITY / ADA
Please visit our Accessibility / ADA page and/or email our Accessibility Team.
PRESS / MEDIA
Fill out the application for Media outlets no later than 8/29/25 at 5pm to be considered.
For all other press inquiries, please email our press team.
FOOD & BEVERAGE VENDORS
Please fill out this application no later than 7/18/25. We will contact you if interested to provide more info.
PARTNERS
For partnership inquiries, please email our partnership team.
MERCHANDISE INQUIRIES
https://portolamerch.com/pages/contact
GENERAL FESTIVAL QUESTIONS
For general festival questions, please email our festival info team.