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If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

What Can I Bring?

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  • FAQ OPEN

    Festival reserves the right, in its sole discretion, to amend the list of acceptable or prohibited items at any time.

  • Allowed Items
    • Bags/Backpacks (clear, 12” x 6” x 12” or smaller) (View Bag Policy)
    • Bandaids
    • Binoculars
    • Blankets / Towels (50” x 70“ or smaller)
    • Breast Pump (Manual, Battery Operated, Or Powered Devices)
      • Breast storage canister (metal/plastic ok)
      • Stored Breastmilk or Formula
    • Cameras (Non-Pro Digital, Disposable, Polaroid and Film)
    • Chapstick / Lip Balm
    • Childhood trauma (The kind that makes you funny)
    • Ear Plugs
    • EpiPens
    • Eye Drops / Contact Lens Solution
    • Face Masks (PPE, non-costume)
    • Face paint
    • GoPros (No Poles/Extenders)
    • Gum / Mints (sealed)
    • Hand Sanitizer
    • Handheld fans (battery-operated + folding fans)
    • Hats
    • Hydration Packs (Empty,Plastic ONLY, 2L or less)
    • Inhalers
    • Lighters
    • Make Up
    • Mobile Phones / Chargers
    • Nicolas Cage
    • Parasols
    • Poster Tubes (cardboard only)
    • Prescription Medication (Name On Medication Must Correlate With Person’s Driver's License or other appropriate state identification)
    • Sunblock / Sunscreen (Non-Aerosol)
    • Sunglasses
    • Water Bottles (Empty, 64oz or less)
    • Water Misters (Plastic, Personal size ONLY, Empty)
  • Prohibited Items

    In addition to the list below, any item deemed inappropriate by festival personnel will not be allowed into the venue/festival and must be either returned to your vehicle or disposed (as appropriate).

    Forfeited items will not be returned. Any verbal assurances to the contrary — whether from staff, security, or other personnel — are incorrect and do not reflect festival policy. If you are unsure if an item you have would be permitted, assume the answer is no.

    • NO Advanced First Aid Kits* (including, but not limited to, hemostatic gauze or powder, tourniquets, compression bandages, decompression needles, or chest seals)
    • NO Aerosol Products (Including Sunscreen)
    • NO Air Horns
    • NO Animals /Pets (Service Animals ONLY, see ADA page)
    • NO Audio Recording Devices
    • NO Balloons / Balls / Inflatable Balls / Frisbees
    • NO Bicycles / Skates / Scooters or Skateboards
    • NO Body Armor
    • NO Chains or Chain Wallets
    • NO Chairs
    • NO Childhood trauma (The kind that makes you sad)
    • NO Coolers
    • NO Drones / Remote Control Aircraft / Cars or Toys
    • NO Flammables (Fireworks, Explosives / Sky Lanterns / Road Flares, etc)
    • NO Flags / Totems / Kites
    • NO Flashlights
    • NO Flyers / Samples / Giveaways / Promotional Items
    • NO Frowns (Must be turned upside down immediately)
    • NO Glass Bottles or Containers
    • NO Glow Sticks / Light Sticks / Laser Pointers / LED Gloves
    • NO Hammocks
    • NO High Visibility Vests
    • NO Hula Hoops / Flow Toys
    • NO Illegal Drugs or Drug Paraphernalia
    • NO Instruments
    • NO IV Bags or Supplies
    • NO Markers / Spray Paint / Paint Pens
    • NO Massagers
    • NO Non-Personal Protective Equipment (PPE) Masks (e.g., costume)
    • NO Outside Food or Beverage
    • NO PCs / Laptops / Tablets / IT Equipment
    • NO Personal Vehicles - Bicycles, scooters, electric scooters, skateboards, hoverboards, segways, golf carts, self-balanced wheels, horses, etc.
      • Personal mobility devices for Accessibility /ADA guests ONLY (see Accessibility / ADA page)
    • NO Professional Cameras
    • NO Racoon Repellant
    • NO Selfie Sticks / Tripods
    • NO Smelling Salts*
    • NO Stuffed Animals
    • NO Tailgating
    • NO Tents, Tarps or Sleeping Bags
    • NO Toy Guns / Water Guns / Sling Shots
    • NO Umbrellas
    • NO VHS copies of “Mrs. Doubtfire" (1993) starring Robin Williams and Sally Field with a supporting performance by Pierce Brosnan who really did nothing wrong despite being the film’s primary antagonist
    • NO Video Cameras
    • NO Wagons / Wheeled Carts
    • NO Walkie Talkies
    • NO Weapons (Guns, Knives, Ammunition, Pepper Spray, Mace, etc. including off-duty law enforcement or concealed carry permits)

    * In the event of a medical emergency, please go to a medical tent or find a festival staff member with a radio.

Get In & Get Out

  • Festival Location / Entrance
    • Portola is a 21+ event located at Pier 80.
    • Make sure you have your ID and AXS Mobile ID Barcode ready before you head in.
    • We love our neighbors. Please be respectful of the surrounding community as you enter and leave the festival.
    • View GET HERE & GET OUT Maps (Available closer to show dates)
    • Check this page regularly for updates. Information is subject to change without notice.
    • *THERE IS NO FESTIVAL PARKING AVAILABLE AT PIER 80. PLEASE DO NOT DRIVE TO THE EVENT.

    Please check back closer to festival dates for details about Bart/Shuttles, SFMTA/Muni, Caltrain, Biking, Lime & Rideshare

    Entrance:

    • Main entrance is located at 900 Marin St, San Francisco, CA 94124.
      • Check back closer to festival dates for details.
    • This entrance is accessible.
  • Bart / Shuttle
    Take BART to 24th St. Mission Station and hop on the free Portola shuttle at the corner of Valencia St. and 24th St. to Pier 80. Have your ID, and mobile ticket ready on the Portola App before you head to the event.

    Shuttles will run on a loop between Pier 80 and 24th St. Mission BART Station 12:30pm - 11:30pm. 
    • 24th St. Mission BART Station shuttle loading zone will be at the corner of Valencia St. & 24th St. 
    • 2 blocks west upon exiting with signs and staff directing.
    • Pier 80 shuttle loading zone will be near the venue at the corner of Illinois St. and 24th St.
    • There will be a limited amount of accessible shuttles to Pier 80. 
    • Please email us a request here. 
    • All BART stations are accessible. 
    • More information about BART accessibility can be found HERE.

Food & Drink

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Download the app to save your favorite artists

Download the Portola app today to add your favorite artists & be prepared when the set times drop.

For those of you who eat things… We have a wide selection catered towards our adventurous eaters, our chicken nuggets and pizza crowd, and everyone in between.

(V) Vegan, (VEG) Vegetarian, (GF) Gluten Free options available.

Feast

VIP Exclusive at the Pier Stage

You must have VIP to gain access to this experience. No exceptions.

FARMHOUSE WORLD BY CHEF KASEM - Thai Inspired Asian Fusion Experience

Chef Kasem “Pop” Saengsawang brings Farmhouse World to Portola Festival as an immersive VIP dining experience blending Thai flavors with Asian fusion influences. The concept features elevated comfort dishes and vibrant flavors designed for the festival crowd. Have a seat, recharge, and experience a different side of festival food.

Reservations are available through OpenTable, with walk-ins welcomed based on availability.

*VIP access required