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If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.


Portola is a 2-day music festival taking place on Saturday, September 30 and Sunday October 1, 2023 at Pier 80 in San Francisco, CA.

  • Venue doors open at 1pm PT both days.
  • You must be 21 years or older on the day you plan to attend the event (either September 30, 2023 or October 1, 2023) to attend the event. A valid government-issued photo ID is required for entry. Expired ID will not be accepted for entry. No one under the age of 21 will be allowed entry into the festival even if accompanied by an individual 21 years of age or older.
  • Show will take place rain or shine.
  • No Re-Entry.
  • Lineup, set times, festival hours, and venue are subject to change.
  • Food and beverages sold separately.
Portola 2022 photo


Portola is a cashless event. Major credit cards such as Visa, Mastercard, American Express, and Discover will be accepted. Contactless payment solutions such as Apple Pay, Android Pay, Samsung Pay, Google Pay, and contactless cards will also be accepted.

Locations where you can exchange cash for prepaid card will be available.


ADA: More information on ADA services at Portola 2023 can be found on our ADA page.

For any accessibility-related questions, please email us at ada.portola@goldenvoice.com.


The event shall be presented in accordance with applicable public health conditions as of the date of the event and which may change at any time as determined by federal, state or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and attendance requirements, such as proof of vaccination and/or negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. If any ticket holder does not comply with any laws, mandates, health orders or directives, promoter or event terms, conditions or rules, then the promoter or event operator may refuse admission to the event or require the ticket holder to leave the venue and such ticket holder will not be entitled to a refund.


COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that those attending the festival will not be exposed to COVID-19.


All attendees agree to follow festival policies (including health and safety policies) and posted instructions while at the festival. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. All attendees should evaluate their risk in determining whether to attend the festival. By entering the festival, attendees voluntarily assume all risks related to exposure to COVID-19 and confirm that they will adhere to local quarantine mandates and the CDC quarantine requirements, available HERE.


  • Safety and security are of utmost importance. We are unable to comment on specific safety and security measures. Goldenvoice works in partnership with law enforcement and other public safety agencies to help ensure the safety of patrons.
  • Some of the security measures you might notice may include bag checks, walk-through screenings and canine detection.
  • All festival attendees are subject to non-invasive screening prior to entry. Please arrive early and note the prohibited items list. Prohibited items will not be allowed on the festival premises.
  • In the event of an emergency, information may be relayed to you via video screens, audio broadcast system, and/or through mobile notifications.
  • If you, or a friend, require medical assistance please locate your nearest medical tent or alert a staff member.
  • If you see something, say something. Notify a member of law enforcement, a security team member or festival personnel if you witness suspicious behavior or activity.



YES Backpacks (Medium) 18"x13"x8.5" YES Band Aids
YES Binoculars
YES Breast Pump (Manual, Battery Operated, Or Powered Devices)
YES CamelBaks (Empty)
YES Cameras (Non-Pro Digital, Disposable, Polaroid and Film)
YES Chapstick and Lip Balm
YES Dancing Shoes
YES Ear Plugs
YES Eye Drops
YES Fanny Packs and Hip Bags
YES GoPros
YES Gum (sealed packs)
YES Hand Sanitizer
YES Hats
YES Inhalers
YES Makeup
YES Mobile Phone Chargers
YES Parasols
YES Water Bottles (Empty and Reusable)
YES Personal Medication (Name On Medication Must Correlate With Persons DL or State ID)
YES Personal Protective Equipment (PPE) Masks
YES Purses and Handbags (12”x6”x12”)
YES Stored Breastmilk or Formula
YES Sunblock (Non-Aerosol)
YES Sunglasses
YES Towels (small-medium size)


NO Advanced First Aid Kits (Advanced first aid kits include but not limited to hemostatic gauze or powder, tourniquets, compression bandages, decompression needles, or chest seals)
NO Aerosol Products/Aerosol Cans
NO Air Horns
NO Animals
NO Audio Recording Devices
NO Bicycles, Skates, Scooters or Skateboards
NO Blankets
NO Body Armor
NO Coolers
NO Chains or Chain Wallets
NO Chairs
NO Detachable Lens Cameras
NO Discriminative or Appropriative Items
NO Drones or Remote Control Aircraft, Cars or Toys
NO Fireworks, Explosives or Road Flares
NO Flags
NO Flyers, Samples, Giveaways or Promotional Items
NO Glass Bottles or Containers
NO Glow Sticks, Light Sticks, or LED Gloves
NO Hammocks
NO Hula Hoops
NO Hoverboards or Segways
NO Illegal Drugs or Drug Paraphernalia
NO Instruments
NO IV Bags
NO Kites or Sky Lanterns
NO Laser Pointers
NO Markers or Paint Pens
NO Massagers
NO Outside Food or Beverage
NO Non-Personal Protective Equipment (PPE) Masks (costume)
NO Selfie Sticks, Tripods or Narcissists
NO Smelling Salts
NO Stuffed Animals
NO Tailgating
NO Tents or Sleeping Bags
NO Tourniquets
NO Toy Guns, Water Guns or Sling Shots
NO Totems
NO Umbrellas
NO Video Cameras
NO Wagons
NO Walkie Talkies
NO Weapons (Guns, Knives, Ammo, Pepper Spray, Mace, etc.)

Any items deemed inappropriate by the Crowd Management staff, will not be allowed into the venue and you must return to your vehicle or dispose of said item(s).


In 2023, Portola will implement a series of environmental initiatives to mitigate impact, improve waste diversion, and pilot new programs and technologies. Having long cherished our California culture, of epic coastlines, blue ocean waters, and green vibes we stand committed to a future where unsustainable consumption becomes a thing of the past.

With every festival pass, a $2 Sustainability Fee is included to help support these sustainability goals and initiatives. Each contribution is a huge step in growing these ideas, and getting these operations and organizations off the ground. We look forward to making positive change, together.

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